Making Hospitality Exceptional – With a Bit of TLC

Welcome

Welcome to TLC - Tailored Leadership by Clitheroe  - the consultancy redefining hospitality, one standout stay at a time. We’re here to turn your hotel, venue, or hospitality venture into the very best version of itself.

A man and woman checking in at a hotel reception desk with a smiling receptionist.

Introduction

Led by award-winning duo Michael and Pauline Clitheroe, TLC brings over 50 years of hands-on hospitality experience. We’ve run hotels, grown revenues, launched new brands, transformed operations - and had a lot of fun doing it.

So whether you're launching something new, levelling up your business, or getting back on track, we bring the strategy, structure and spark you need to succeed.

It’s amazing what you can do with a bit of TLC…

Man and woman dressed formally, holding an award, standing in front of a backdrop with the Springboard logo at an awards event.

Meet Michael & Pauline

They’re not just consultants - they’ve done the job, built the teams, and created the success stories. Together, they bring warmth, wisdom and commercial firepower to everything they do.

What We Offer

From high-level strategy to hands-on delivery:

TLC provides tailored consultancy designed to grow your business, enhance guest experiences and unlock long-term success. Whether you're an independent operator or leading a larger group, we bring clarity, creativity and commercial rigour to every project - all delivered with a bit of TLC.

We’ve supported start-ups, scale-ups and everything in between - from repositioning heritage hotels to launching seven-figure ventures. With decades of combined experience, we turn insight into action and strategy into success.

Our core capabilities include:

  • Strategic Business Planning & Implementation

  • Operational Audits & Restructuring

  • Product & Concept Development – including spas, F&B outlets and full hospitality launches

  • Revenue Management & Financial Performance Optimisation

  • Marketing, Brand Strategy & Communications

  • Digital Transformation & Online Sales Growth

  • Pre-Opening Support & Project Management

  • Leadership Coaching & Team Development

  • Guest Experience & Service Design

  • Change Management & Culture Building

Woman smiling and holding a glass of red wine in a cozy indoor setting with a brick wall and fireplace in the background.

“After two years of owning The Plough, a 360-degree review with TLC was a true turning point. It validated our successes but, more importantly, opened my eyes to overlooked areas that needed attention. Their support brought clarity - streamlining operations, cutting energy costs, and improving purchasing controls. We are also creating a new website and online strategy that truly reflects our identity. Most importantly I feel genuinely supported in the vision for my business, where the advice is considered and tailored for my specific needs”

Jill Sikkens - The Plough Shiplake

Learn more >

Success Stories

Don’t just take our word for it - take a look at what we’ve delivered. From pre-opening triumphs to multi-million-pound growth, we make results happen.

The plough shiplake

The Plough Shiplake

A smiling man in a suit assisting a woman at the front desk of a hotel with a stone wall and green plant decor behind them, and the sign "Royal London House".

Royal Apartments Bournemouth

balmer lawn hotel

Balmer Lawn Hotel

Large historic building with a central entrance, columns, steps, and ornate stonework, surrounded by manicured greenery and topiary, under a partly cloudy sky.

Bowood Hotel, Spa and Golf Resort

A multi-story historical brick building with a green door, white window frames, and decorative elements, possibly an old inn or house, under a dark sky.

Highworth Hotel

Interior of a restaurant or bar with wooden floors, a curved bar counter, and patterned wall decor. There are chairs, tables set with glasses, and a cozy atmosphere.

The Old Bell Inn

Regularly featured in the press

boutique hotelier
hotel owner
gs magazine
hospitality today
prestige events
the caterer

Let’s Talk

Every great hospitality journey starts with a conversation.