Pioneer Thinking - with a bit of TLC
Leadership that’s recognised, respected - and redefining hospitality.
At TLC, we don’t just talk the talk - we walk it.
Michael and Pauline Clitheroe have earned their place as true thought leaders in hospitality - not by title, but through consistent contribution, national recognition, and a commitment to elevating the industry they love.
From published articles and expert commentary to prestigious accolades and keynote speaking, their work influences policy, inspires peers and empowers the next generation of hospitality talent.
This page brings together just some of the places they’ve been featured, the awards they’ve received, and the insights they continue to share - all in the name of making hospitality exceptional, with a bit of TLC.
Published Articles & Media Mentions
Hotel Owner
“Apprenticeships’ Power to Unlock Potential Within Hospitality”
Michael explores how apprenticeships create the leaders of tomorrow - and why smart businesses invest in staff development today.
“What to Expect as a Female Industry Leader Within Hospitality”
Pauline shares an honest, insightful look into leadership from a woman’s perspective - and why representation matters at the top.
Prestige Events Magazine
“Uncovering Hospitality-Focused Opportunities to Thrive in the Current Cost-of-Living Crisis”
Strategies for surviving - and thriving - through economic challenge, with sustainability and commercial savvy at the heart.
“Combatting the Hospitality Staffing Crisis”
Tackling the toughest issue in post-pandemic hospitality, with real solutions for recruitment, retention and culture.
The Caterer
“Attracting Talent in Hospitality Means Offering Your Staff a Chance to Succeed”
Why talent doesn’t just arrive - it’s nurtured.
“Viewpoint: How to Ride Out the Cost of Living Crisis”
Operational resilience, with insight from those who’ve done it.
Accolades & Awards Reflecting Personal, Team and Business Success
HMA Hotel Marketing Awards 2024 - Email Marketing Campaign of the Year - Finalists (Collective)
Hotel Cateys 2023 – Revenue Manager of the Year - Finalist (Pauline)
Hoteliers Association Hospitality Awards (Southampton) 2023 - Sales & Revenue of the year - Winner (Pauline)
Boutique Hoteler Awards 2022 & 2019 - General Manager of the Year - Finalist (Michael)
Springboard Awards for Excellence 2022 – Business Innovation - Winners (Collective)
Boutique Hotelier Power List – 2022 (Michael)
Boutique Hoteler Awards 2022 & 2019 - General Manager of the Year - Finalist (Michael)
Beautiful South Awards 2022 – Business Resilience - Finalists (Collective)
Professional Recognition
Proudly recognised and accredited by:
Trusted Voices in Hospitality
With decades of combined experience, Michael and Pauline are respected contributors to the hospitality industry. They are frequently invited to speak at major events - including appearances at platforms like the Independent Hotel Show and the General Managers Debate, where they share insights on everything from operations to guest experience as seen here.
Alongside speaking, they’ve served as panelists for HOSPA and judges for some of the industry’s most prestigious awards, including the Springboard Awards for Excellence, Institute of Hospitality Annual Awards, and the BAHA Association Awards. Their involvement reflects a deep understanding of what excellence looks like - and how to achieve it.
Insights & Ideas – With a Bit of TLC
Michael and Pauline don’t just lead – they share. Their blog is where tailored thinking meets real-world experience, offering practical ideas, reflections and strategies to spark progress in your hospitality business. From leadership to guest experience, commercial growth to culture - these are insights designed to inspire, inform and ignite action.
Leading the industry forward – with a bit of TLC.