Services

Experience-led transformation - with a bit of TLC

What We Do

At TLC, we tailor every service to your unique business goals. Whether you’re launching, growing, or evolving, we bring clarity, strategy, and hands-on solutions to drive real, measurable success. Our 360° business audit pinpoints areas for growth and improvement, whilst laying the groundwork for a longer-term partnership that helps you tackle challenges and unlock your full potential.

Three men having a discussion at a panel. The man on the right is speaking, gesturing with his hands, wearing glasses and a suit jacket. The two men on the left are listening, one with a beard and the other with glasses and gray hair, all seated behind a white panel with a partially visible logo.

Revenue & Financial Management

From RevPAR to P&Ls, we know how to maximise profitability through smart pricing, forecasting, and revenue strategy. We’ve grown hotels from £2M to £5M+ - and we can do the same for you.

Digital Marketing & Brand Strategy

Your brand needs to shine. We help you tell your story, build online presence, and convert clicks into bookings - from new websites to social strategy and creative campaigns.

Operational Excellence & System Set-Up

From PMS installation to process redesign, we get your business running smoothly, efficiently, and brilliantly. Less friction, more flow.

Business Growth & Development

Need new revenue streams? Better guest spend? A fresh commercial strategy? We’ll help you unlock your business potential and push performance further.

Team Training & Leadership Development

We build people-first businesses. That means training your team, sharpening leadership, and creating a culture that motivates, retains and delivers.

Pre-Opening & Project Management

Opening something new? We handle the full set-up: branding, systems, hiring, training, compliance, website launch and go-live execution.

Mentoring & Leadership Coaching

Sometimes, what leaders really need is support, clarity and a fresh pair of eyes. Michael and Pauline offer one-to-one mentoring for GMs, heads of department and owners looking to grow with confidence.

Let’s explore your goals

From stuck to soaring – with a bit of TLC.